Stan Parker

About Stan Parker

Experienced IT Director with a proven record of leading technology strategy, service delivery, and infrastructure operations across both profit and non‑profit organizations. Adept at driving enterprise‑level initiatives that enhance reliability, scalability, and operational efficiency.Core strengths include Service-Level Agreement (SLA) governance, contract negotiations, process documentation, IT Service Management (ITSM), and long‑range IT strategy development. Technical expertise spans network and voice infrastructure, including data centers, cloud environments, and contact center ecosystems.Recognized as a results‑driven business and technology leader with a history of building high‑performing teams, optimizing vendor partnerships, and delivering measurable improvements in service quality and organizational performance.

Experience

1. Director

   American Red Cross

   Jan 2023 — Present · Washington, DC, US

   Director, IT Infrastructure Services — American Red Cross (NHQ)Serving as Director of IT Infrastructure Services, accountable to the Vice President of IT Engineering, with responsibility for the organization’s end‑to‑end service delivery, operational standardization, and enterprise technology governance. Scope includes process optimization, product and service delivery, customer experience, vendor management, application integration, and strategic planning and execution.Daily operational oversight spans a broad technology landscape, including Meraki, Cisco, Brocade (routing/switching), F5 load balancing, Azure Data Services, AWS, and Avaya platforms. Responsibilities include vendor and carrier management, managed service provider oversight, VoIP and legacy PBX systems, infrastructure reporting and tooling, and refresh cycles across WAN/LAN, firewalls, load balancers, voice systems, and data center servers and switches.Key Responsibilities:• Lead escalation point for major projects, ensuring delivery milestones are met and overall project integrity is maintained.• Manage all operational escalations, including Problem, Incident, and Change Management, safeguarding business continuity and driving timely resolution.• Establishing a formal Vendor Management Governance framework and Service Improvement procedures to strengthen accountability and performance.• Developed and implemented trending, analytical, and gap reporting to support best‑practice service delivery and continuous improvement.• Hold enterprise‑wide responsibility for Call Center (Voice & Data) operations and Data Center infrastructure.• Maintain strategic oversight of vendor partnerships and business relationships to deliver scalable, reliable solutions across all Red Cross business units and client environments.

Education

• Dougherty Comprehensive High School

  High school diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

  1986 — 1989

Skills

• Routing
• Sla
• Cisco Systems Products
• Switches
• Network Design
• Vpn
• Bgp
• Management
• Vendor Management
• IT Service Management
• Change Management
• Ciscoworks
• Integration
• Firewalls
• Cisco Technologies
• Cloud Computing
• Documentation
• Virtualization
• Routers
• Business Process Improvement
• Computer Hardware
• Wan
• Virtual Private Network (Vpn)
• Disaster Recovery
• Service Delivery
• Network Engineering
• IT Management
• Service-Level Agreements (Sla)
• Dhcp
• IT Operations
• Process Improvement
• Incident Management
• Network Architecture
• Networking
• Hp
• Vmware
• IT Strategy
• Telecommunications
• Troubleshooting
• Hp Products