Stalin Varghese
Cluster Room Revenue Manager|| RDM || Resident Manager | | Duty Manager |and Guest Experience in Countries of Qatar | Saudi Arabia | Bahrain & India . 12 Years of Experience in the hotel industry.
- Role
- Duty Manager at Accor
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Stalin Varghese
Experienced hospitality industry manager with nearly 12 years of proven track record. Skilled in Front Office, Night Audit, Duty Manager, Night Manager, Online Channel Management, Sales and Marketing, Hospitality Management, Customer Service, Hotel Booking, and Hotel Management. Stalin Varghese 80••••••10
Experience
Duty Manager
Nov 2022 — Present · QA
Prepare a daily written logbook summarizing shift activities for the Front Office Manager and Site Operation Manager. Resolve guest complaints promptly and ensure guest satisfaction by taking appropriate actions. Report emergencies such as fire, bomb threats, burglary, or death on the premises to the Site Operation Manager and relevant department heads immediately. Conduct regular inspections to maintain cleanliness and sanitation standards according to company policies. Provide friendly and courteous service, promptly responding to guest requests within your scope of work. Collaborate with other departments to address guest complaints and fulfill their requests.Assists in VIP arrivals and departures, even in the absence of guest relation officers. Ensures cleanliness, proper appearance, and behavior of the lobby, public areas, and front office staff.
Education
St: Mary's English high school
High School
Nirmala Memorial Foundation Degree College of Commerce and Science Near Thakur Polytechnic 90 Feet Road Thakur Complex Kandivli (E) Mumbai 400 101
Higher Secondary School , Science
Lord's Universal College of Science and Commerce
Bachelor's degree, Chemistry
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