Michael Stafford

Global Warranty Recovery Parts Manager @AGCO Corporation

US

Significant increase in vendor recovery from $25million to $32million in three years as a direct result of guiding Global Commodity Managers, and their teams, in the decision-making process for smart part returns.• Created and launched a global warehouse management system for failed part returns by collaborating with existing AGCO Warranty Systems.• Established and streamlined a global failed part return process in six countries ensuring consistency throughout the company.• Work closely with Tech and Quality departments to maximize efficiency and timeliness in the parts return process to improve the quality of AGCO Tractors.• Manage all global part recovery operations for vendor recovery and quality.• Manage a team of global employees.