Stacy White
Senior Chat Product Manager | AI-Powered Conversational Marketing & Chat Platform Expert at GoTo
- Role
- Senior Chat Product Manager at GoTo
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Stacy White
Proven chat product and program management professional with extensive experience…
Experience
Senior Chat Product Manager
Jan 2022 — Present
Conversational marketing strategy, implementation & execution across all marketing web properties- Collaborate with cross-functional teams in marketing, sales, support, and engineering/ops to conceptualize, implement, and optimize a new chat platform across multiple products and sites- Manage conversational marketing updates and configuration of chatbots, including tuning AI generated responses, enabling live chat and driving campaigns across a 10+ products- Establish key performance indicators and metrics to track platform success, providing regular performance reports and insights for improvement- Act as a liaison between internal teams and external vendors, fostering collaboration to deliver a unified best-in-class chat experience and drive conversion.
Education
University of California, Irvine
Bachelor of Arts - BA
2006 — 2008
Santa Barbara City College
Associate of Arts - AA
2004 — 2006
Colorado State University
Master of Education - MEd
2012 — 2015
Skills
- Social Services
- Case Managment
- Gotomypc
- Customer Service
- Research
- Training
- Data Entry
- Product Knowledge
- User Experience
- Gotomeeting
- Outlook
- Knowledge Management
- Customer Self Service
- Program Management
- Kcs
- Gotoassist
- Google Analytics
- Project Coordination
- Project Management
- Community Outreach
- Podio
- Social Networking
- Knowledge Base
- Powerpoint
- Microsoft Excel
- Teaching
- Salesforce.com
- Nonprofits
- Editing
- Leadership
- Social Media
- Non-Profits
- Microsoft Word
- Knowledge Centered Support
- Microsoft Office
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