Stacy McFall

Experience

1. Academy Operations Project Coordinator

   Pax8

   Sep 2024 — Present

   Drive cross-functional coordination and process development for the Academy Instructor-Led Training (ILT) program; managing course lifecycle logistics, enrollment tracking, and stakeholder alignment.•Configure enrollment and deployment workflows, structure session logic, and align content repositories with the training catalog to support operational consistency•Develop and deliver enablement resources (SOPs, user guides, templates) that empower stakeholders to self-manage ILT scheduling and LMS workflows•Built a scalable project tracking system using cross-referenced Excel sheets, nested formulas, and automated logic; provide ongoing maintenance and improvements to support 40+ active trainings.•Lead operational workflows for live course launches, overseeing logistics, communications, and support for internal instructors and external partners•Provide proactive partner support and inbound communication management, resolving platform access issues and coordinating tool setup for seamless training delivery•Build scalable enablement documentation to support partner success and reduce recurring support tickets•Collaborate across multiple departments to drive continuous improvement, streamline workflows, and support strategic project planning•Support cross-functional change management efforts as a member of the Project Management Change Advisory Board (CAB), reviewing project artifacts and recommending user-friendly improvements to documentation and workflows.Tools & Platforms-Customer Success & Enablement: Docebo LMS, Collabor8, Confluence, SharePoint, Zendesk, OntraportProject & Team Collaboration: Microsoft Planner, Slack, Google Workspace (Docs, Sheets), Microsoft Office Suite-Data & Reporting: Excel, Google Sheets, LMS & subscription reporting, dashboards-Web & Marketing: Wix, WordPress, Square, QuickBooks, social media platforms-Other: Exposure to CSS, Google Analytics, PowerBI; adaptable and quick to ramp on new SaaS platforms

Education

• Eastern Michigan University

  Bachelor's degree