Stacy Niven

About Stacy Niven

As a results-driven technology and transformation leader with 20+ years of experience, I specialize in translating strategy into enterprise-wide action. I’m passionate about driving measurable business outcomes through operational excellence, intelligent automation, and scalable technology platforms.I bring a unique blend of technical expertise and strategic vision, having led multi-year digital transformation initiatives, aligned senior leadership on innovation priorities, and delivered measurable improvements in cost, performance, and customer experience. Known for aligning cross-functional teams, removing execution barriers, and driving adoption across complex environments, I’m committed to delivering sustainable value in every role.Some highlights from my career include-Proven ability to lead enterprise-wide AI and digital transformation, achieving a 25% efficiency gain and 15% cost reduction-Professional track record in executing strategic roadmaps and managing end-to-end change across cross-functional teams-Adept at leveraging data and AI to drive performance improvements, including optimized labor modeling across 1,100+ retail sites-Skilled in scaling technology platforms, with expertise in automation, real-time systems, and big data integration-Experienced in aligning stakeholders and global teams to drive adoption, measure impact, and sustain transformation outcomesMy key skills include Digital Transformation Leadership | AI & Intelligent Automation | Operational Workflow Reengineering | Cross-Functional Team Alignment | Technology Enablement & Scalability | Strategic Roadmap Execution | Enterprise Analytics | Change Management | KPI & Metrics Development | Data-Driven Decision Making | Executive Collaboration | Strong Verbal & Written Communication

Experience

1. Senior Director of Business Engineering

   Direct Supply

   Jan 2023 — Present

   Spearhead enterprise-wide digital transformation efforts by redesigning core operational workflows, enhancing customer experience, and reducing cost to serve by 15%• Develop and execute a company-wide automation strategy focused on workflow reengineering, AI-first operations, and scalable technology enablement• Lead the reinvention of multiple business units by transitioning from manual operations to digitized, scalable AI workflows and embedding intelligent automation across critical business processes, increasing operational efficiency by 25%• Direct cross-functional teams to evaluate and implement high-impact, data-driven business process improvements aligned with strategic goals• Partner with senior leadership to define transformation priorities, align technology roadmaps, and drive adoption across customer service, sales operations, and fulfillment• Oversee stakeholder engagement, performance measurement, and end-to-end change management to ensure successful integration and sustained value realization

Education

• University of Wisconsin-Milwaukee

  Bachelor’s Degree, Management Information Systems

  1994 — 1996

Skills

• Vendor Management
• Business Analysis
• Leadership
• Team Leadership
• Management
• Sdlc
• Crm
• Process Improvement
• Integration
• E-Commerce