Stacy Sheley
Labor & Employment Specialist i Customer Care Representative @State of Colorado
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WORK HISTORY
Labor & Employment Specialist i Customer Care Representative @State of Colorado
US
Answer general questions from employees and employers about the Colorado FAMLI program, its benefits, and requirements.Guide users through online portal accounts (My FAMLI+), providing support for login, navigation, and profile management.Assist claimants with submitting paid leave claims and help employers manage leave statuses and notifications.Instruct employers on submitting quarterly wage reports and addressing premium payment inquiries and potential penalties.Clarify the differences between FAMLI and other leave programs, and direct users to resources for complex issues like appeals and compliance.Utilize Google Workspace for seamless communication and collaboration with team members.
EDUCATION
Colorado Christian University
Associate's degree, Bible/Biblical Studies
Colorado Christian University
Bachelor of Science - BS, Communication, General
SKILLS
ABOUT STACY SHELEY
I am currently expanding my skills to incorporate quality customer service…
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