Stacy Plunkett

About Stacy Plunkett

As a trusted business partner, I’m committed to building best-in-class operations through standardization, continuous improvement, metrics, performance scorecards, software tools, and well-defined organizational structures. Throughout my career, I have consistently excelled in diverse roles, functions, and industries: pharmaceutical, private medical practices, a software startup, Big 4 consulting, and consumer packaged goods (CPG). Across them all, I have led initiatives saving millions of dollars through efficiency and quality improvements. I thrive and help move the business forward by identifying and solving challenges. In both life and work, I’m naturally proactive, consistent, and reliable. Outside of work, I have earned recognition as an Ironman World Championship Qualifier/Finisher. Training is intense, long-term, and requires a highly disciplined work ethic. I easily integrate the same discipline and goal setting from an active lifestyle into my leadership style and work. I’m known as a: HIGH ACHIEVER: Energized every day by a need to accomplish tangible results. FOCUSED PROJECT MANAGER: Use goals to serve as a compass, determine priorities, make necessary corrections, and keep everyone on point. ADVOCATE FOR QUALITY & ANALYTICS: Motivated by working smarter using data, metrics, and process discipline. COACH & MENTOR: Keen observer of people’s strengths and drawing out the best in individuals. LIFE-LONG LEARNER: Thrive in new work environments; research new approaches, processes, and tools to become knowledgeable, share with others to improve overall team performance. CONFIDENT COMMUNICATOR: Lead change by building relationships, raising awareness, getting buy-in, and mobilizing teams to overcome resistance. Core Competencies: Operations Management, Strategic Planning, Project Management, Process Reengineering, Lean/DMAIC Methodology, Change Leadership, Management Consulting, Data Analytics, Budget Control, Cross-Functional Team Leadership, Performance Scorecards, Business Metrics/KPIs, Software Implementation

Experience

1. Senior Lead

   Northern Trust

   Mar 2022 — Present

Education

• Eastern Illinois University

  Bachelor of Science (BS)

Skills

• Help Desk Support
• Customer Service
• Customer Satisfaction
• Training
• Team Leadership
• Personnel Management
• Visio
• Process Improvement
• IT Management
• Itil
• Infrastructure
• Information Technology
• Business Analysis
• Troubleshooting
• Software Development Life Cycle (Sdlc)
• Vendor Management
• Management
• Disaster Recovery
• Analysis
• Inventory Management
• Inventory Control
• Software Documentation
• Sdlc
• Problem Management
• Leadership
• Bmc Remedy
• Call Centers
• Business Process Improvement
• Incident Management
• Time Management
• Major Incident Management
• Project Management
• System Administration
• Retail