Stacy Omalley

About Stacy Omalley

I’m a customer-first leader with a passion for turning complex initiatives into clear, successful outcomes for both customers and internal teams.My background spans customer success, project management, and operations, where I’ve served as the connective tissue between customers, product, sales, and leadership. I thrive in environments where strong execution, thoughtful communication, and empathy are critical to success.I’m known for:• Owning onboarding and implementation journeys from kickoff through adoption• Building trusted relationships with stakeholders at every level• Translating customer needs into actionable plans and measurable outcomes• Improving processes that drive retention, satisfaction, and scalabilityWhat sets me apart is my servant-leader mindset — I lead with accountability, calm under pressure, and a genuine commitment to helping people succeed. I don’t just manage projects or accounts; I advocate, align, and deliver.I’m most energized by roles where I can combine customer advocacy, operational rigor, and cross-functional leadership to create lasting impact.

Experience

1. Director of Customer Success

   SAFR from RealNetworks

   Mar 2026 — Present

Education

• HACC, Central Pennsylvania's Community College

  Associate’s Degree, Child Development Associate (CDA)

  1994 — 1996

• Computer Learning Network

  Computer Science

  2000

Skills

• Shrinkage
• Inventory Management
• Inventory Control
• Surveillance
• Leadership
• Asset Protection
• Customer Service
• Team Building
• Store Management
• Security Management
• Loss Prevention
• Physical Security
• Retail
• Internal Investigations