Stacy Jones
Sr. IT Operations Manager | ITIL Expert | Cloud Operations Management | Operations & Service Delivery Leader | IT Support Manager |
- Role
- Information Technology Operations Manager at MRI Software
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Stacy Jones
Dedicated and enthusiastic IT professional with proven experience in supporting computing…
Experience
Information Technology Operations Manager
Jan 2025 — Present
Lead IT Cloud Operations supporting hybrid cloud environments across AWS and Azure.· Oversee containerized platform deployment (ECS, RDS, S3, CloudFront), focusing on reliability, scalability, and operational excellence.· Implemented cloud governance frameworks, including monitoring, agent deployments, and Infrastructure as Code (IaC) standardization.· Coordinates cross-functional teams to ensure seamless transition of contractor-built environments into production support.· Drive operational improvements through automation, metrics-based management, and proactive incident response.· Develop and execute strategic plans for reimagining work efforts, focusing on innovation, efficiency, and scalability.· Partner with InfoSec, DevOps, and Service Management to align platform operations with compliance and enterprise ITSM best practices.
Education
Elyria High School
College Prep
1983 — 1987
Skills
- Disaster Recovery
- Project Management Office (Pmo)
- Sharepoint
- Project Management
- Data Center
- Outsourcing
- Customer Service
- Six Sigma
- Software Documentation
- Sdlc
- Information Technology
- Program Management
- IT Operations
- Vmware
- Leadership
- Microsoft Licensing
- System Administration
- Business Intelligence
- Business Process Improvement
- Team Building
- Management
- Cloud Computing
- Active Directory
- IT Strategy
- IT Service Management
- Virtualization
- Change Management
- Visio
- Team Leadership
- Integration
- Telecommunications
- Technical Support
- Business Analysis
- IT Management
- Process Improvement
- Troubleshooting
- Itil
- Security
- Enterprise Software
- Enterprise Architecture
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