Stacie Hayes

About Stacie Hayes

I’m a Program and Operations Manager with 20+ years of experience helping healthcare and…

Experience

1. Operations Project Manager

   PharmD Live

   Jun 2024 — Present · Washington, DC, US

   Project Management• Manage project interdependencies through collaboration and communication with stakeholders, internal and external resources, and organizational leadership to enable continuous forward momentum.• Own end-to-end project management from inception to delivery, including project planning, budgeting and forecasting, CMS/Regulatory, scheduling, risk identification and mitigation, quality assurance, KPI and milestone setting and tracking, meeting facilitation with stakeholders, consultants, and contractors, tracking and reporting, and issue resolution.• Mobilize divisions to accelerate project launches by identifying objectives and risks, defining scope, road mapping solutions, defining project workflows, and estimating timelines and costs.• Collaborate with CEO and clinical pharmacist manager on continuous improvement efforts, including inefficiencies in workflows and automation opportunities, and develop solutions to streamline operations and manage change.Operations• Establish and maintain operational policies and procedures and provide final input for clinical standards.• Identify and resolve operational issues and risks, including compliance and security.• Deliver client management and oversee operational teams (Operations, Clinical Pharmacist, Technology, Data Analytics, Finance, and Project Management Office).• Direct and train the call center staff to drive consistency, efficiency, high performance, and KPI attainment. • Oversee the project management division, including clinic onboarding, revenue management, and data analytics; define, track, and monitor operational ROI analytics and reporting for all areas. HIGHLIGHTS Removed gaps in new client onboarding by implementing KPI and real-time client dashboard reporting and efficient workflows. Automated multiple reports, enabling easy access to consistent tracking. Established protocols for monthly billing and reconciliation, assisting in recovering $50k of unclaimed revenue.