Stacia Pearce M.

Senior Customer Success Manager @Medallia

Charlotte, NC, US

Passionate about helping organizations across industries—including healthcare, utilities, retail, and more—enhance customer, employee, and patient experiences through data-driven insights and strategic guidance. As a trusted advisor, I partner with leaders to drive engagement, satisfaction, and long-term success. Client-Centric Strategy – Building strong relationships with organizations to align experience data with operational goals. Data-Driven Insights – Analyzing feedback to uncover trends, identify opportunities, and drive meaningful improvements. Retention & Growth – Driving adoption and expansion by aligning client goals with best practices and industry benchmarks. Collaboration & Advocacy – Partnering cross-functionally to ensure seamless client experiences and advocate for customer needs. Training & Enablement – Educating and empowering clients with tools, methodologies, and strategies to optimize experience programs.Committed to delivering impactful solutions that create better experiences for customers, employees, and patients alike. Let’s connect and make a difference!

Shippensburg University of Pennsylvania

Master of Education (M.Ed.)

PennWest California

Bachelor of Arts (B.A.)