Staci Cole
Functional Leader, AI Data Center Field Services / Dell Technologies
- Role
- Functional Leader, Ai Data Center Field Services, Isg Remote and Field Support Services at Dell Technologies
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
About Staci Cole
Driven leader with 30+ years in field management, customer support, account management, and post-sales delivery. Proven track record driving revenue growth, customer satisfaction, and long-term relationships across AI, Federal Government, enterprise, and commercial customers. Expert in maximizing customer engagement and full utilization of contracted services.AI server deployments: field operations & break-fix oversight Cross-functional leadership (Sales, Solutions Engineering, Pre-Sales, Services, Support) CRM, escalation management, full lifecycle account ownership Federal Government account management & compliance expertise Strong organization, communication & problem-solving High-end storage solutions Web hosting & streaming Content Delivery Networks (CDN) Data storage & management
Experience
Functional Leader, Ai Data Center Field Services, Isg Remote and Field Support Services
Jan 2026 — Present
Lead onsite Field Service execution for AI server deployments, ensuring successful installation and readinessManage field break/fix, incident response, and corrective maintenance to maximize AI cluster uptime and stabilityDirect Onsite Engineers (OSEs) across deployment, troubleshooting, and post-deployment support activitiesDrive key field metrics (MTTR, first-time resolution, uptime) through disciplined execution and accountabilityCoordinate logistics for server deployments, including parts, site readiness, and execution planningPartner with Professional Services, Support, and Engineering to resolve field issues and ensure deployment successLead onsite escalation response and root-cause analysis to minimize downtime and restore service quicklyProvide field-level reporting and customer updates to ensure alignment and transparency
Education
University of South Carolina
Bachelor Science, Management/Marketing
1983 — 1987
Darla Moore School of Business at the University of South Carolina
Bachelor of Science (B.S.), Management / Marketing
1983 — 1987
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