Stacey Richards
Process Improvement | Program Management | Learning & Instructional Design | Customer Service Client Management
- Role
- Customer Service Manager at R1 RCM
- Location
- Iowa City-Cedar Rapids, US
- LinkedIn followers
- 500 followers
About Stacey Richards
A person of integrity, grit, and a passion to never stop learning. Dynamic and…
Experience
Customer Service Manager
Jul 2024 — Present · IA, US
As the Customer Service Manager for an orthopedic clinic\'s scheduling team, I lead operations powered by Epic to ensure seamless patient scheduling and an exceptional client experience. My role is rooted in driving process improvements and managing change across workflows, combining people, processes, and technology to deliver outstanding results.By leveraging data analysis to enhance AI tools and automating workflows, I help minimize manual tasks, boost efficiency, and improve compliance.I focus on proactive issue management to ensure smooth operations and collaborate across teams to implement sustainable solutions. Leading and mentoring my team, I foster a culture of growth, feedback, and performance excellence.These efforts work together to elevate our customer service, ensuring we meet and exceed the client’s needs while providing a seamless, patient-centered scheduling experience.
Education
University of Iowa
Bachelor of Science - BS
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