Stacey Davis
- Role
- Customer Success Director Global Bpo Operations Saas Speech Analytics & Quality B2b at Ono Open To New Opportunities
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Stacey Davis
I am passionate about guiding organizations on how to turn the customer journey from data…
Experience
Customer Success Director Global Bpo Operations Saas Speech Analytics & Quality B2b
Mar 2003 — Present
I’m seeking a senior leadership role with a growing SaaS, B2B or Customer Service organization to drive World Class Customer Experience and client satisfaction. As a natural collaborator, I enjoy engaging with all levels of any organization to implement Quality and Speech Analytics technologies.I have a passion and proven skill for mentoring and coaching frontline management staff to achieve their goals while deepening their knowledge. I lead high performing teams from the front, grow talent, and coordinate strategic planning and execution, internally and externally.SPECIALTIES: Global OmniChannel Partner Manager, BPO Strategic Operations, Call Center Performance Management, Lean Six Sigma, CEM Coaching, Contact Center Leadership, Customer Advocate, Strategic Operations Consultant, Strategic Partner Manager, Process Improvement, Project Management, Technical & Organizational, Speech Analytics, Presentation Skills, Webinars, SaaS, B2B, Strategic Customer Success, Product Roadmap, Partner Coaching, Tools & Methods, Remote Client Monitoring & Measurement, ACS/NPS, Medallia, Nexidia, Call Miner, Continuous Improvement Auditor, KPI Analytics/Solutions
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