Stacey Oliver-Knappe

About Stacey Oliver-Knappe

They need someone who finds the blind spots, fixes them fast, and keeps the business moving, without chaos.That’s what I do.I’m a former HR executive turned leadership strategist with 20+ years of experience across industries, from hospitality to healthcare to high-stakes boardrooms.Today, I partner with organizations through fractional CHRO projects (90 days or less), where clarity and execution can’t wait. My work focuses on: Exposing blindspots in people and operations Building cultures of trust and accountability Delivering strategies that improve both performance and profitI’ve consulted with Fortune execs and small teams alike. I’ve trained over frontline staff, coached senior leaders, and led cultural transformation projects in organizations that couldn’t afford to fail.My approach is practical, human, and honest. The truth is, everyone says they like change… until they actually have to change. You’re not wrong for struggling, but you are responsible for leading better. And I can show you how — without blowing everything up.I also speak on leadership, culture, and operational excellence. If you’re planning 2026 events or leadership retreats, let’s connect.If you’re ready to lead smarter, create sustainable change, and still enjoy the process along the way, send me a message here on LinkedIn, or schedule a complimentary consultation to discuss your current challenges: https://calendly.com/staceyokconsult/stacey-oliver-knappe-consulting-discovery

Experience

1. Executive Talent Consultant

   Scc Services Group

   Jan 2023 — Present · Orlando, FL, US

   At the heart of my mission lies the ambition to create enduring business results through employee satisfaction and customer loyalty. My vision is clear: businesses can not succeed without reducing turnover and enhancing the customer experience. My proven client experiences have done just that.What Sets Me Apart:Multidisciplinary Excellence: I possess a diverse skill set encompassing IT, HR, and Operations. This allows for a holistic approach to problem-solving.Financially Grounded: I deliver efficient, cost-effective solutions that benefit employees and the organization. Strategic and Tactical Expertise: I merge strategic thinking with hands-on execution to ensure that plans result in measurable improvements.Compassion and Humor: I value kindness and humor, and strive to make unpredictable matters, especially when it comes to people operations, more human and accessible.Highly Educated and Certified: Armed with an MA in Adult Education, focused on Workforce Development, a mini-MBA, and several professional certifications, I am in the latest theory and application of employee experience. As a member of the SCC team, it has been an honor to consult across diverse industry verticals, including hospitality, call centers, medical practices, retail, manufacturing, non-profits, and for-profits. In corporate roles, I have worked in operations and multiple L&D roles. Additionally, I served as VP of HR in organizations ranging from 150 to 1200 employees, operating across 26 states.My ideal client is a company with 100 to employees grappling with high turnover rates. These organizations may lack a formal HR department or need assistance resolving operational challenges. Organizations find not just a consultant with me but a dedicated partner who brings extensive knowledge, compassion, and a proven track record of success. I can simplify complexity and drive innovative transformation by enhancing the leadership, employee, and customer experiences.

Education

• Crummer Graduate School of Business at Rollins College

  Certificate, Mini-MBA

  2010 — 2010

• University of South Florida

  MA, Adult Education/Training and Staff Development

  2003 — 2004

Skills

• Performance Management
• Employee Training
• Customer Service
• Social Skills
• E-Learning
• Onboarding
• Employee Engagement
• Training Delivery
• Training
• Team Building
• Program Management
• Hospitality
• Employee Benefits
• Recruiting
• Organizational Development
• Leadership Development
• Budgets
• Hris
• Strategy
• Human Resources
• Motivational Speaking
• Software Documentation
• Project Management
• Call Centers
• Workshop Facilitation
• Instructional Design
• Leadership
• Coaching
• Employee Relations
• Strategic Planning
• Process Improvement
• Executive Coaching
• Talent Management
• Analysis