Stacey Newcomb
Program Management Leader | Customer Success & Enablement | Workflow Intelligence | SaaS Transformation | Process Optimization & Platform Integrations
- Role
- Program Manager, Customer Success at Stensul
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Stacey Newcomb
I’m a customer success and operations leader passionate about turning complexity into clarity.For over a decade, I’ve helped teams scale smarter, building programs that improve onboarding efficiency, reduce time-to-value, and create data-driven visibility across go-to-market functions.At Stensul, I’ve led cross-functional initiatives spanning Professional Services, Implementation, and Customer Success, including workflow discovery automation, enablement frameworks, and subscription-service design.I thrive where strategy meets execution, partnering with teams to uncover friction, architect solutions, and empower people with systems that stick.
Experience
Program Manager, Customer Success
Sep 2023 — Present
Led strategic initiatives to enhance onboarding efficiency and scale post-sale operations at Stensul. • Drove a transformation of Success Services and Professional Services teams, achieving a 64% reduction in UAT time. • Designed and launched the Workflow Discovery Program, providing insights for improved adoption and retention strategies. • Created onboarding frameworks that enhanced visibility and accountability across Sales, Customer Success, and Implementation teams.• Served as interim leader of Professional Services during leadership transitions, managing escalations, performance tracking, and team enablement.
Education
Moore College of Art and Design
Certificate
Central Connecticut State University
Bachelor of Arts
Skills
- Microsoft Office
- Graphic Design
- Javascript
- Typography
- Web Development
- Stationery
- Corporate Identity
- Html
- Flyers
- Concept Development
- Marketing
- Logo Design
- Advertising
- Web Design
- Powerpoint
- Indesign
- Css
- Layout
- Corporate Branding
- Management
- Brochures
- Branding
- Visual Communication
- Collateral
- Posters
- Mac
- Branding
- Business Cards
- Photoshop
- Adobe Creative Suite
- Creative Direction
- Vector Illustration
- Art Direction
- User Interface Design
- Creative Problem Solving
- Illustration
- Invitations
- Dreamweaver
- Illustrator
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