Stacey Mulier
Customer Operations & Experience | Strategic Programs, & Transformation | Financial Services, Tech, SaaS
- Role
- Branch Administrative Supervisor at Baird
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Stacey Mulier
I’m a Customer Operations & Experience Leader with 15 years experience in rapidly growing technology (SaaS) and financial services companies, specializing in customer-facing team operations, strategy, and transformational program development. Highlighted Skills & Achievements:•Driving enterprise-focused programs that improve the customer experience and operational efficiency:>>Accelerated time-to-value by 15% and increased customer satisfaction (CSAT) by 10% within 1 year.•Building and scaling teams from the ground up, leading through ambiguity & change:>>Transformed a 2-person Account Management team into a results-driven 30-person Customer Success department.•Applying data analysis, design-thinking, and systems-thinking to solve complex business challenges:>>Designed and led a company-wide customer experience program focused on embedding ownership, empathy, and responsiveness into employee interactions.•Optimizing revenue, processes, and satisfaction to fuel growth and retention:>>Doubled average renewal contract length and increased net revenue by $22M.
Experience
Branch Administrative Supervisor
Aug 2025 — Present · Seattle, WA, US
Skills
- Relationship Management
- Client Relations
- Team Management
- Cross-Functional Team Leadership
- Financial Markets
- Equity Trading
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