Stacey M
17 Years Supervisor, Customer Service | 10 Years Call Center Supervisor | Human Resource Management Certification
- Role
- Customer Service Supervisor at American Specialty Health
- Location
- Boise, ID, US
- LinkedIn followers
- 500 followers
About Stacey M
Competencies: Candidate Interviews | Training Management | Relationship Development |…
Experience
Customer Service Supervisor
Mar 2017 — Present · San Diego, CA, US
Supervises customer service call center staff to provide daily direction and communication up to 25 direct reports and support agents in multiple, remote locations. Provides coaching and assists with training of new staff, as well as ongoing training. Researches issues by interfacing with members, Health Plan agents, fitness facility staff, managers and other departments. Handles escalated calls and resolves issues. Interviews and makes recommendations for open positions.
Education
Boise State University
Bachelor of Science (B.S.), Social Science, Business Administration Minor
UC San Diego Extended Studies
Human Resource Management Certification
2015 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.