Stacey Angelo

About Stacey Angelo

Hello, I’m Stacey Angelo! My background is in interpreting customers\' needs, developing and executing customer training and enablement programs, and maximizing customer value. I am a resilient and critical thinker with a talent for monitoring customer health metrics and addressing potential issues proactively. I possess a deep understanding of customer success best practices with expertise in developing and implementing customer success strategies that align with business goals and objectives. I am an articulate communicator and presenter with abilities to form constructive working relationships characterized by a high level of inclusion, cooperation, and mutual respect. I am a strategic advisor with a solid history of educating customers on the most relevant features of their requirements. Additionally, I have had the privilege of coaching and mentoring fellow team members, empowering them to unlock their full potential and drive remarkable transformations within their respective teams. I am thrilled about the opportunity to connect with professionals who share a similar mindset, where we can exchange valuable insights and explore potential collaborations that propel your organization to new heights.

Experience

1. Senior Strategic Customer Success Manager

   Newsela

   Jan 2024 — Present

   As strategic Customer Success Manager at Newsela, I deliver best-in-class customer service by interpreting and communicating customer needs to the product team. I elevate brand recognition and promotion by optimizing marketing team campaigns. I collaborate closely with customers to set targets, adjust based on performance, and recognize accomplishments.Related Skills: Brand Recognition & Promotion, Sales Strategies Execution, Marketing Team Campaigns ExecutionFollowing is the highlight of the value that I brought to Newsela: I consistently met and exceeded set sales goals by utilizing strategic sales strategies.

Education

• West Virginia University

  Master of Arts (M.A.), Secondary Education and Teaching

  2003 — 2006

Skills

• Analysis
• Microsoft Excel
• Leadership
• Lead Generation
• Software Documentation
• Business Analysis
• Program Management
• Educational Technology
• Sales Prospecting
• Team Leadership
• Salesforce.com
• Training
• Staff Development
• Microsoft Office
• Sales
• Coaching
• Data Analysis