Stacey Lenaghan

Customer Sales Advisor @Sky

Dunfermline, GB

In my role I am an experienced Customer Sales Advisor working in the mobile retentions team. My main responsibilities are to retain mobile customers, whilst cross-selling and meeting sales targets within mobile and broadband/TV.The skills I have gained in this role include, but not limited to:Customer service - Having the ability to provide excellent customer support and resolve issues effectivelySales Expertise - Retaining customers, cross-selling and meeting sales targetsComplaints handling - Actively listening and understanding any issues the customer may be facing, accurately recording their complaint and resolving this at first point of contactAdaptable - Working in an ever evolving telecommunications company, I have learned to adapt to new technologies and industry trends quicker to enable me to be successful in my role

Fife College

Accounting

Lochgelly Highschool

Standard grades