Stacey Lehman

About Stacey Lehman

High achieving, dedicated, collaborative team leader with demonstrated leadership and human resources management experience for a well-respected insurance company. Developed solid communications, training, and problem-solving skills with a proven ability to cultivate positive team environments and build a solid rapport with clients and employees. Achieved success in client retention and meeting their benefit needs, with a goal to continue using talents as a service operations leader, product development leader, or customer service manager. Proven leader in a production and call environment with superior customer service skills. Core Competencies:• Change Management• Directed Operations and Processes for Member Enrollment • Developed and Executed Strategic and Operations Business Plans • Production Metrics• Inventory Control• Customer Service/Call Center• Strong Negotiation Skills • Subject Matter Expert on Insurance Plans• Lead on Vendor Management• Designed Employee Benefit Plans• Created Employee Communications• Implemented Wellness Initiatives for Employees • Designed Training and Curriculum for Existing Employees and New Hires• Facilitated Group Meetings and Formal Presentations• Served as Subject Matter Expert for Customer Service and Claim Management• Successful Production and Call Center Experience• Proven Leadership and Mentorship

Experience

1. Director, National Account Management

   Cigna Healthcare

   Mar 2023 — Present · MD, US

Education

• Harvard Business School

  Certificate, Strategy Execution

• University of Hartford

  Master of Business Administration - MBA, International Business

• AIU

  Bachelors, Business/Operations Management

• The Wharton School

  Certificate, Business Analytics

  2018 — 2018