Stacey Faillaci

About Stacey Faillaci

Product and UX leader with deep experience building and scaling customer-facing digital platforms for enterprise and field-based users. Proven at translating complex operational needs into intuitive, high-impact products across web and mobile. Trusted partner to engineering and business leaders, known for strong product judgment, clear execution, and customer-first decision making.

Experience

1. Manager, Digital Products

   United Rentals

   Mar 2022 — Present · Myrtle Beach, SC, US

   Lead Product Management, UX Design, and Innovation teams responsible for customer-facing digital platforms including UnitedRentals.com, Total Control, and the United Rentals Mobile App, serving enterprise and field users across construction and industrial job sites.Own product strategy and execution for customer notifications (email and SMS), including delivery, service, and operational alerts; define customer-level and user-level controls to improve relevance, reduce noise, and ensure the right contacts receive critical communications.Authored detailed product specifications translating customer and business needs into backend and frontend requirements, including new APIs, subscription logic, access flags, and data models.Led end-to-end product discovery and UX design for new capabilities, from problem framing and workflow design through launch and iteration, with a strong emphasis on mobile and field-friendly experiences.Partner closely with Engineering, Analytics, Operations, and Customer Support to align product solutions with real-world jobsite workflows and operational constraints.Championed human-centered design principles, ensuring complex workflows (e.g, equipment inspection, service requests, order history, notifications) are intuitive, efficient, and scalable.Use analytics, pilot results, and customer feedback to guide roadmap decisions, measure adoption, and continuously improve product performance.Built and evolved product management practices, mentoring PMs and designers while raising the bar on documentation quality, customer empathy, and execution rigor.

Education

• University of Connecticut

  Bachelor of General Studies, Psychology

Skills

• Business Analysis
• Microsoft Word
• Software Documentation
• Social Media
• Sharepoint
• Microsoft Office
• Analytical Skills
• Outlook
• Social Networking
• Analysis
• Quickbooks
• Finance
• Management
• Accounting
• Leadership
• Financial Analysis
• Process Improvement
• Data Analysis
• Microsoft Excel
• Powerpoint
• Facebook
• Customer Service