Stacey Guidry

About Stacey Guidry

Passionate, highly-organized leader with successful experience in launching campaigns, products and customer platforms in consumer and business markets. Excels in crafting messaging that effectively integrates across multiple channels and digital platforms; confidently influences product positioning and enhancements with development, UI/UX and legal teams. A strategic and analytical thinker; product/platform evangelist; excellent communicator skilled in understanding complex concepts and articulating them to all levels inside and out of the organization. A self-motivated team player who collaborates with management, designs end-to-end customer experiences while championing the voice of the customer.

Experience

1. Lead Product Manager

   Securus Technologies

   Jun 2019 — Present · Carrollton, TX, US

   Digital Platforms• Assumed responsibility for JPay consumer website and apps in addition to Securus platforms supporting over 700K active users• Develop roadmap of new service and usability enhancements • Lead UI/UX and development teams in user experience expectations and prioritized stories for agile development• Perform User Acceptance Testing and make Go/No Go decision for releases• Monitor post release performance and drive defect resolution as neededCustomer Experience• Developed and implementing significant incremental steps of user improvement supporting unified contacts, unified wallet and shopping cart to smoothly evolve user experience and engagement. • Plan and manage customer journey strategy, feedback and touchpoints

Education

• The University of Texas at Austin

  Communications

• The University of Texas at Arlington

  Bachelor of Business Administration (B.B.A.)

Skills

• Go-to-Market Strategy
• Loyalty Programs
• User Acceptance Testing
• Presentation Skills
• Troubleshooting
• Marketing Communications
• Technical Writing
• Innovative
• Software Lifecycle Management
• Privacy Compliance
• Multi-Channel Marketing
• Competitive Analysis
• Customer Experience
• Email Marketing
• Legal Compliance
• Root Cause Problem Solving
• Product Evangelist
• Voice of the Customer
• Multi-Media Marketing Campaigns
• Up-Selling
• Product Management
• Collateral Material Development
• Project Management
• Crm
• Affiliate Marketing
• Product Marketing
• Value Propositions
• Vendor Management
• Online Advertising
• Market Research
• Competitive Differentiation
• Identify New Business Opportunities
• Leadership
• Customer Retention
• Collaborative Problem Solving
• Requirements Gathering
• Messaging Development
• Technical Interface
• Cross-Functional Team Leadership
• Subject Matter Experts