Stacey Cohen

Empowering Teams Through AI and Sales and Support Enablement.

Role
Senior Director, Customer Experience at Jobtarget
Location
Weston, CT, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Stacey Cohen

I’m all about making things easier, whether for customers or the teams who support them. After years working directly with customers, I now focus on building tools and resources that help. I get my hands dirty developing our Help Center, Knowledge Hub, and product demo environment. I’ve also been diving into AI and Amazon Q for Business to deliver fast, clear answers when they matter most. I love turning messy, confusing processes into something simple and useful. I have a positive track record with my peers and leaders, along with improvements to our client-facing teams\' case load. The work I\'ve done in customer experience translates well into product enablement where I\'ve lowered case volume 20-30%.

Experience

  1. Senior Director, Customer Experience

    Jobtarget

    Nov 2025 — Present · US

Education

  • Western Connecticut State University

    Bachelors, Business, Interactive Marketing

    2004 — 2008

  • Western Connecticut State University

    Bachelor of Business Administration (B.B.A.), Interactive Marketing

    2004 — 2008

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Stacey Cohen — Senior Director, Customer Experience at Jobtarget in Weston, CT, US | Unifers