Stacey Tosetti
Sr Manager - IT Ticketing and Receipts @American Airlines
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WORK HISTORY
Sr Manager - IT Ticketing and Receipts @American Airlines
Tempe, AZ, US
Leading a technical transformation of a mission critical Ticketing system to a microservice and cloud-based architecture providing instant ticketing for customers on digital and reservation channels• Focusing on creating a culture to empower teams to achieve exponential delivery transformation outcomes founded on a self-improving organization • At the heart of high performing teams is culture • Fostering of a strong business partnership among the product owner constituencies to set priorities in a time where business requirements are fluid and require the team to pivot quickly • Navigated the team through recent restructuring by balancing a critical skill mix vs optimum team dynamic resulting in a leaner, more focused organization of 50 team members down from 82• Optimized department workflow based on data driven analytics for determining the next MVP to improve current operations, emerging technical options, and mitigate risk• Experience leading teams responsible for PII, PCI, and 24/7 operations
EDUCATION
Illinois College
BS, Mathematics and Computer Science
SKILLS
ABOUT STACEY TOSETTI
A highly self-motivated information technology professional with excellent interpersonal and organizational skills. I have over 20 years of experience leading and managing large software development projects as well as an excellent understanding of business principles and processes. I have been recognized for strong follow-through, excellent problem solving, and building high performing teams. I enjoy working collaboratively with all team members in developing and delivering quality software solutions.
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