Stacey Spencer
Healthcare Professional | Focused on Patient Experience, Systems Thinking & Operational Excellence
- Role
- Service Advocate at Healthfirst
- Location
- Hollywood, FL, US
- LinkedIn followers
- 500 followers
About Stacey Spencer
I’m a healthcare professional with experience across hospital operations, managed care…
Experience
Service Advocate
Apr 2025 — Present · Miami, FL, US
As a Service Advocate, I support members in navigating their health insurance benefits, resolving issues related to coverage, claims, authorizations, and provider access. I serve as a frontline resource for both patients and providers, helping bridge the gap between clinical care and administrative systems.Key responsibilities: • Provide high-quality, compassionate support to members in complex healthcare situations • Investigate and resolve escalated issues related to claims, coverage, and prior authorizations • Collaborate with internal departments (claims, medical management, provider services) to streamline solutions • Educate members on plan benefits, coverage rules, and available resources to improve their experience • Document interactions accurately and identify patterns in member concerns that reflect broader system issuesThis role has deepened my awareness of systemic pain points across managed care and sparked my passion for improving healthcare operations at a broader level.
Education
University of Central Florida
Bachelor's degree, Health Sciences
2014 — 2019
General Assembly
User Experience Design
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