Stacey Smith
Senior Technical Director, Service Delivery at Farmers Insurance
- Role
- Senior Technical Director, Service Delivery at Farmers Insurance
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Stacey Smith
Experienced business transformation professional with extensive experience in a fast paced, global customer service delivery organization. Proven success in the planning and implementation of large scale transformational projects combining business process and technology re-engineering. These projects have resulted in operational efficiencies, improved customer experience, and improved employee satisfaction. Experienced with cross channel integrations including voice, mobile, and web. A very strong background in business technology and customer service delivery that enables the ability to synthesize complex business and technical opportunities into innovative solutions. Excellent at building relationships with business partners, both internal and external.Key Skills and KnowledgeBusiness Process Re-engineering | Organizational Process Transformation | Strategic Technology Design | Large Scale Technology Transformation Implementation | Telephony Technology and Communication Technology| Budgeting and Expense Management | Technology Vendor Management | Database Design and Management | Data Aggregation Processes and Tools | Custom Reporting and Analytics | Integrating Predictive Modeling Into Processes | Performance Measurement | Change Management
Experience
Senior Technical Director, Service Delivery
Mar 2025 — Present · Austin, TX, US
Education
The University of Texas Permian Basin
Master of Business Administration - MBA
University of Texas - Permian Basin
Bachelor of Science - BS, Industrial Technology
Skills
- Operations Management
- Performance Management
- Crm
- Cognos
- Budgeting
- Integration
- Data Analytics
- Business Analysis
- Contact Centers
- Database Design
- Call Centers
- Databases
- Change Management
- Requirements Analysis
- Leadership
- Program Management
- Business Process Improvement
- Telecommunications Systems
- Vendor Management
- Strategy
- Training
- Customer Satisfaction
- Visual Studio
- Enterprise Architecture
- Process Improvement
- Project Management
- Data Governance
- Requirements Gathering
- Insurance
- Strategic Planning
- Data Warehousing
- Structural Analysis
- Customer Service
- Logical Framework Analysis
- Microsoft Sql Server
- Cross-Functional Team Leadership
- Customer Relationship Management (Crm)
- Business Process
- Business Strategy
- Team Building
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