Stacey Phillips
Head of Customer Service @FCC Environment
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WORK HISTORY
Head of Customer Service @FCC Environment
Doncaster, GB
SKILLS
ABOUT STACEY PHILLIPS
Key SkillsCustomer/Business InsightRetentionsExperience of working/delivering projects with close attention to detailIdentifying and attracting talentCustomer ProfilingBusiness Research/Process ImprovementCompetitor IntelligenceExcellent Communication SkillsInternal & External Customer ManagementAnalytical and reporting SkillsAbility to present all types of information to all levels including Senior managementRevenue GenerationLeadershipInnovative and creativeObservation and ListeningAbility to develop relationships internally and externally Call Centre management experience within a Sales Outbound/Inbound, Retentions and Online Campaigns, Faults, Fixed and Mobile.Quality management and Target driven environmentExperience of creating and implementing workflows, processes and proceduresStrong Industry knowledge/experienceExcellent Presentation SkillsJeopardy Management Proficient in Microsoft Outlook, Excel, Word, WFM, Aida, Siebel, CSS, CRMDispute ResolutionComplaint HandlingService Complaint InvestigationsCustomer feedback Analysis
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