Stacey Matson

WORK HISTORY

EDUCATION

SKILLS

ABOUT STACEY MATSON

You can boil down what makes me tick into three simple things - to learn, to bring value, and to create a positive experience with every interaction. I am committed doing the right thing, with a customer-centric consultative approach to ensure customer value is realised by driving results and implementing positive change within in both scale ups and multi-national organisations. I am an ambitious and highly versatile operational executive with over 20 years experience in developing high performing leaders and teams delivering and supporting SaaS solutions. I strive to inspire and coach my leaders and teams to deliver exceptional results in a structured way for consistent, predictable, and sustainable growth. I have an even-keeled demeanour, which allows me to negotiate difficult situations, and I lead successful teams by removing blockers and unlocking individual’s purpose and passion - allowing them to achieve their greatest potential, whilst giving them the space to learn and grow with independent responsibility. I am results-focused, with a track record of consistently meeting and exceeding targets. My executive experience includes P&L management, budget and forecasting, sales leadership, setting business and operational strategy, M&A diligence, acquisition integrations, organisational restructuring, board and investor presentations, and working with cross-functional executive leaders to drive key initiatives to meet and exceed corporate OKRs. I love working closely with customers to drive long term business success through the onboarding of SaaS solutions to achieve operational efficiencies and improved productivity. I have demonstrated success in defining, communicating, and embedding a customer experience strategy that increases Net Retention, Net Promoter scores, drives customer loyalty and elevates the customer experience. I have been fortunate in my career to have worked for some of the most innovative companies in the world, with exceptional people. When not at work you’ll find me spending time with my family and friends, in the Surrey countryside walking our dogs or playing tennis!#customercare,#customerjourney,#customerengagement,#customerexperience,#customersatisfaction