Stacey Malone
SSCP | CompTIA Certified | SaaS Onboarding Specialist, Customer Success, Desktop Engineer | Passionate About Technology, Security & Seamless User Experiences
- Role
- Onboarding Specialist at Spark Shipping
- Location
- Youngstown, OH, US
- LinkedIn followers
- 500 followers
About Stacey Malone
I’m a cybersecurity professional with a background in SaaS operations, technical support,…
Experience
Onboarding Specialist
Jun 2025 — Present
Lead client onboarding, ensuring smooth setup, configuration, and integration with our platform. Conduct personalized and group training sessions, identify and resolve early-stage challenges, and proactively support client success. Collaborate cross-functionally with Sales, Support, and Product teams, while creating and maintaining onboarding resources that drive efficiency and enhance the customer experience.
Education
West Chester University of Pennsylvania
Business Management
Western Governors University
Bachelor of Science - BS, Cybersecurity & Information Assurance
Immaculata University
Management/Business Organization Dynamics
The Chubb Institute
Computer Networks and Data Communications
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