Stacey Hollis
Manager Customer Service @Change Healthcare
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WORK HISTORY
Manager Customer Service @Change Healthcare
Nashville, TN, US
Lead the software support team by implementing processes that established best practices of support case management resulting in a decrease of open tickets from over open cases to under 200 cases. Implemented processes and training to widen the knowledge level base of the California based software Medicom to the Nashville Clearinghouse processes. Responsibilities included for maintaining service levels within acceptable levels and leading the team to provide excellent customer service with feedback provided and received from team members. Written and verbal communication skills assisted in staffing and continuous performance monitoring
EDUCATION
University of Phoenix
MSA - Master of Science in Accountancy, Accountancy
University of Phoenix
MBA/HCM, Business
ABOUT STACEY HOLLIS
Trading Partner Manager
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