Stacey Garner
Property Claims Director with 10+ years experience in managing and improving claims process. Proven record of quality, customer satisfaction, and team development. Skilled leader, educator, communicator, and negotiator.
- Role
- Director at Nationwide
- Location
- Massillon, OH, US
- LinkedIn followers
- 500 followers
About Stacey Garner
Highly skilled Director with excellent leadership experience. Known for taking initiative. Leader in change management while maintaining operational efficiency and technical results. Energetic, positive and self-directed.
Experience
Director
Mar 2021 — Present
Lead a team of 9-12 National Catastrophe, Reinspector and Remote Event Management Leaders to provide excellent engagement, technical and service results.• Led and executed projects that improved quality, productivity and engagement, such as implementing new claims systems, enhancing knowledge advanced program and streamlining workflows.• Promote lean methodology with huddles, gemba and RCPS, fostering a culture of continuous improvement and customer satisfaction.• Collaborate with technical office and peers, ensuring alignment of best practices, standards and policies across the claims organization.• Led through high claims volume, managing resources effectively, resolving complex issues and delivering exceptional service to policyholders and agents.• Hired, retained and promoted talent within the organization, creating a high-performing and diverse team of claims professionals.
Education
The University of Akron
Bachelor's degree, Statistics
1999
The University of Akron
Bachelor's degree, Statistics
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