Stacey dela Cruz
Head of Global Abuse Prevention Ops, Cs @Amazon
Auburn, WA, US
EMAILS
MOBILE NUMBERS
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WORK HISTORY
Jun 2021 — Present
Head of Global Abuse Prevention Ops, Cs @Amazon
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US
SKILLS
Start-UpsAnalysisBusiness Process ImprovementSalesProgram ManagementCopc Csp Registered CoordinatorBusiness DevelopmentCustomer ExperienceLeadershipManagementService DeliveryTeam ManagementTelecommunicationsCall CentersSales OperationsProduct ManagementSaasCall CenterCustomer SatisfactionVendor ManagementContact CentersStrategyCall Center DevelopmentSix SigmaCustomer Relationship Management (Crm)Customer RetentionSalesforce.comProject ManagementPerformance ManagementQuality ManagementCross-Functional Team LeadershipOffshoringBpoProcess ImprovementCustomer ServiceCopcOperations ManagementBusiness AnalysisTrainingEnterprise Software
ABOUT STACEY DELA CRUZ
I am an experienced customer care and client services executive with expertise managing global teams and contact centers. I am a data driven and customer focused leader where my passion continues to focus on the voice of the customer, client engagement, people development, performance optimization, and innovation.
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