Stacey Clark
30+ years of success optimizing customer journey
- Role
- Director of Customer Success at Tanium
- Location
- Macomb Township, MI, US
- LinkedIn followers
- 500 followers
About Stacey Clark
As the Director of Customer Success, I am known for my expertise developing trusted advisor relationships with key stakeholders, leveraging business acumen to generate solutions for complex issues. I specialize in championing strategic initiatives to deliver effective results, participating in critical decision-making processes while working proactively with cross-functional teams to drive competitive advantage. With a strategic mindset, I am committed to cultivating exceptional stakeholder relationships, meeting their needs and expectations at every step. As an experienced and goal-oriented professional, business owners know they can rely on my ability to provide exceptional service, resources, and methods to meet ever-changing objectives and ensure compliance with all regulatory requirements, based on my expertise in the following areas: Strategic & Tactical PlanningCustomer Relationship ManagementStakeholder EngagementTeam Building & LeadershipProject Management Engaging and collaborative, I am a trusted partner to C-level leadership, relied upon to identify and capitalize on opportunities for major savings and process improvements.
Experience
Director of Customer Success
Aug 2019 — Present · Detroit, MI, US
As a trusted IT advisor, I engage key clients in best practices for Tanium platform operations and governance, delivering maximum ROI utilizing Customer Relationship Management (CRM) tools. I develop account plans and success criteria, creating custom Executive Business Reviews detailing upgrades and release management. This involves building and mentoring a cross-functional team, overseeing the delivery of on-premise and Service cloud cyber security solutions. Successfully negotiated mutually beneficial contracts, obtaining $880k in new contracts and achieving 100% client contract renewal annually ($2.25m). Achieved 0% churn on responsible accounts.
Education
Baker College
Bachelor of Business Leadership
Macomb Community College
Associate of Science - AS
Skills
- Management
- Requirements Analysis
- Itil
- IT Service Management
- Change Management
- Sharepoint
- Integration
- Enterprise Software
- Root Cause Analysis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.