Stacey Carroll
Process Transformation Lead @Yorkshire Building Society
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WORK HISTORY
Process Transformation Lead @Yorkshire Building Society
Leeds, GB
Leading the Process Transformation Function, directing a multi-discipline team to deliver high-value improvements including automation, test & learn initiatives and targeted process improvements – collectively driving a reduction in Customer Outcomes risk and strengthening operational resilience. • Full line managerial accountability including budget stewardship, strategic workforce planning, quarterly performance reviews, talent development and building succession strength across the team. • Act as a strategic advisor and coach to senior leaders embedding continuous improvement and process management principles across directorates, elevating organisational understanding and shaping a culture of data-driven decision-making and operational excellence
EDUCATION
Institute of Financial Services
Financial Planning and Services
Avado
CIPD HR Leadership & Management
Neon
Lean Six Sigma
ABOUT STACEY CARROLL
A people‑centred transformation leader who simplifies complexity and helps organisations create better experiences, stronger cultures, and more capable teams. I lead with empathy, curiosity, and clarity. I turn change into something people engage with, adopt and believe in.
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