Susan Svensson
Senior Learning Specialist Designer @Thermo Fisher Scientific
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WORK HISTORY
Senior Learning Specialist Designer @Thermo Fisher Scientific
Clinical Research Group; Quality and Enterprise LearningServe as subject matter expert to design, develop, and deliver learning products, programs, and services to improve corporate readiness, performance, and quality.
EDUCATION
UC Santa Barbara
Bachelor's Degree, English Literature
University of California, Berkeley
TESOL, Teaching English to Speakers of Other Languages; (also post-grad courses in Comparative Literature)
University of the Pacific
Master's Degree, Intercultural Relations (with an emphasis on instructional design)
San José State University
Adult Education Teaching Credential, Adult and Career Education
SKILLS
ABOUT SUSAN SVENSSON
Extensive experience facilitating and designing courses that have helped people nationally and internationally develop the communication, software, technical, and leadership skills needed for successful collaboration and improved job performance. Design and develop learner-centered material that is- Work relevant; contextual; skill-based- In alignment with company business objectives and leadership/employee competencies- Blended: methods of delivery include instructor-led, face-to face and virtual; virtual platforms I have used for facilitation include Adobe Connect, WebEx, GoTo Meeting, LiveMeeting, Zoom; other tools I have incorporated into online learning courses and/or used for development include Articulate Rise 360, Camtasia (video and audio scripts), WalkMe tutorials, MSOffice Suite, Google Suite-Inclusive, engaging, and interactive-Based on design thinking principles Designed, developed, and delivered-Instructor-led software, business communication, and performance review writing courses to regional and multinational companies and provided a high quality learning experience with measurable results-Synchronous/asynchronous online writing courses for Microsoft technical account managers working nationally and internationally to help them write clear, professional documents that ensure a consistent experience for their clients and partners worldwide.Additionally-Collaborated with subject matter experts to design and develop software, communication, technical, and leadership training materials to ensure participants have the skills to perform their job safely, accurately, and competently-Taught Business English to visiting international professionals, to professionals at a language school in Malta, and to professionals in Brazil to help them acquire the intercultural language skills needed for success in the global workplace-Participated in international exchange programs as an exchange student and chaperone and am an active supporter of international educational programs that foster intercultural awareness, language learning, and a global mindset. Managed a small international homestay program for over 15 years, while maintaining a successful career in L&D, and placed over students and professionals from all over the world. Serve on the Board of Directors of the Oakland-Fukuoka Sister City Association.
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