Subham
Key Account Manager | Customer Success | PGDDS IIIT Bangalore - Data Science | Advance Excel |
- Role
- Key Account Manager at Essence Studios
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Subham
I currently serve as a Key Account Manager at Essence Studios. My role focuses on…
Experience
Key Account Manager
Mar 2018 — Present · Gurugram, IN
Main POC between key Major clients and internal teams- Hands-on experience in handling brands/clients, team members, and executing on day to day tasks- Conducted weekly partnership calls to increase retention and client satisfaction- Identifying high-value clients and developing strategies to build relationships with them- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders- Understanding client\'s needs and requirements and preparing customized solutions- Skilled in optimizing customer success metrics like CSAT and LTV to enhance satisfaction and drive growth- Curated smooth onboarding experiences and customized product walkthroughs for new clients- Followed up and closed new partnership contracts.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE
2010 — 2014
International Institute of Information Technology Bangalore
PGD
2021 — 2022
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