Subhadeep Dey
Product & Service Owner | AMS Delivery @ Capgemini | PMP, PSM, AWS, ITILV3&V4
- Role
- Senior Manager, Product & Service Owner at Capgemini
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Subhadeep Dey
With over twelve years of experience in IT Operations & Service Delivery management, I am passionate about delivering high-quality IT Services & solutions that meet the needs and expectations of clients and stakeholders. I have a strong background in IT Service Delivery, Project management, IT Service Management, IT Operations, IT infrastructure with certifications in PMP, ITIL, and AWS.As an IT Service Delivery Manager at Capgemini, I lead a team of IT professionals who provide end-to-end IT application services to a UK major retail client, including supporting and enhancing major retail softwares such as Blue Yonder Dispatcher, Sterling OMS, Descartes Route Planner etc. I am responsible for ensuring the delivery of IT services within the agreed scope, budget, timeline, and quality standards, as well as managing the relationship with the client and the internal and external stakeholders. I also contribute to the development and implementation of best practices, methodologies, and tools for IT service delivery management. I enjoy working with a diverse and talented team at Capgemini. I thrive in nurturing young talents and truly believe people are the most powerful resource of any organisation.
Experience
Senior Manager, Product & Service Owner
Feb 2022 — Present · Hyderabad, IN
Education
Birla Institute of Technology and Science, Pilani
Master of Science (M.S.), Systems Engineering
2013 — 2017
Skills
- Windows Server
- Itil V3 Foundations Certified
- Operations Management
- Incident Reporting
- Team Lead
- Technical Support
- Asset Management
- Change Management
- Vendor Management
- Backup Solutions
- Antivirus
- Service Desk
- People Management
- Project Management
- Itil
- Incident Management
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