Shantanu Singh
Customer Success Manager | Neeyamo | Driving Client Retention
- Role
- Customer Success Manager at Neeyamo
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Shantanu Singh
My role as a Associate Manager, Customer Experience is a lot like being a tour guide. I\'m…
Experience
Customer Success Manager
Apr 2023 — Present · Pune, IN
Roles and Responsibilities- Guide clients through the onboarding process, ensuring a smooth transition to Neeyamo\'s platform- Proactively engage with clients, understanding their business needs and challenges- Monitor and track customer satisfaction metrics, identifying areas for improvement- Address customer concerns promptly and effectively, resolving issues and ensuring satisfaction- Gather and analyze customer feedback, identifying areas for product and service improvement- Identify upselling and cross-selling opportunities based on customer needs and usage patterns, and execute strategies to increase revenue and customer satisfaction.
Education
Indira Institute of Management, Pune (MBA)
Master of Business Administration - MBA, Marketing Management & Human Resource Management
MIT World Peace University
Bachelor of Technology - BTech, Computer Science
2017 — 2021
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