Shana Spademan
IT Support Specialist @Condrain Group
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WORK HISTORY
IT Support Specialist @Condrain Group
Vaughan, ON, CA
Diagnosed and resolved various technical issues related to personal computers, mobile equipment, and software, minimizing downtime and improving employee productivity.\\\\n-Prepared help desk incident reports and assisted in hardware and software evaluation.\\\\n-Successfully managed the onboarding and offboarding process for countless employees, ensuring a smooth transition and adherence to company policies and procedures.\\\\n-Received numerous positive feedback and commendations from customers, highlighting excellent communication skills and the ability to resolve inquiries in a friendly and helpful manner.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Seneca College of Applied Arts and Technology
Ontario College Advanced Diploma, Business administration - Purchasing and Supply Management
NPower Canada
Junior IT Analyst Program, Information Technology
NPower Canada
Google IT Automation with Python
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