Suzanne Fitzpatrick
Sr Project Management Consultant @TRANZACT
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WORK HISTORY
Sr Project Management Consultant @TRANZACT
Senior individual contributor supporting enterprise HR transformation and Dayforce implementation across a organization.• Led complex HRIS workstreams within multi-module Dayforce implementation (Core HR, Payroll, WFM, Recruiting, Onboarding, Benefits, Reporting)• Served as primary liaison between HR, Payroll, Finance, IT, external consultants, and benefit carriers to drive issue resolution and implementation progress• Supported HR operational transition during divestiture from Willis Towers Watson (WTW), contributing to stabilization of benefits and onboarding processes in a newly independent environment• Coordinated vendor and carrier relationships including UMR, Lincoln Financial, EyeMed, Delta Dental, WEX, and others• Managed structured project governance including risk logs, testing coordination, issue tracking, and executive status reporting• Escalated and resolved system configuration, eligibility, and integration discrepancies impacting employee experience and operational accuracy• Supported go-live planning and post-production stabilization across multiple HR functions• Strengthened reconciliation processes between HRIS data and carrier records• Improved invoice tracking coordination between HR, Accounting, and external vendors• Contributed to AI-enabled documentation and process standardization initiatives within HR operations
EDUCATION
St. Petersburg College
Certifications:, Digital Video, Computer Crime Related Investigations, Master Webmaster
University of Tampa
MS, Technology & Innovation Mgmt Classes
University of Central Florida
BA, English- Technical Writing
SKILLS
ABOUT SUZANNE FITZPATRICK
Experience – 15+ years of full life cycle project management, program management, risk management, analysis, and training, coupled with technical knowledge. Technical knowledge used for product support and training. 4 years people management of other project managers/analysts. 10 years of senior level project management and mentorship of other project managers. • Results – Successfully implemented 75+ enterprise software, hardware, e-commerce, business, and security projects for a variety of industries and a few Fortune 500 and companies.• Product Knowledge – Full Life cycle software development including product SOW, Q&A testing, integration, user documentation and training. All relevant project management software. • Performance – Acknowledged for exceeding goal specific targets and project completion. I pride myself in providing excellent customer service for stakeholders, leaders, and clients. I am always willing to share my time and knowledge to help others achieve their goals. • Accreditations – PMP certification. CSM certification. Program manager certification.• Industry experience – software development, travel/entertainment, digital media, e-commerce, technology, health care, insurance, banking/finance, education, consulting/outsourcing, legal, operations, and aerospace.Career Competencies• Program Management • Project Management • Product Management • PMO Management• IS Risk Management • Analysis • Website and Portal Development • Process Improvement• IT/Business Consulting • eCommerce Management • Implementations • Operations• PMBOK Framework • SDLC • Agile/SCRUMI\'m always looking to grow my personal and professional network. Feel free to connect via LinkedIn or contact me directly at s••••••••@yahoo.com.
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