Suzanne Fitzpatrick

About Suzanne Fitzpatrick

Experience – 15+ years of full life cycle project management, program management, risk management, analysis, and training, coupled with technical knowledge. Technical knowledge used for product support and training. 4 years people management of other project managers/analysts. 10 years of senior level project management and mentorship of other project managers. • Results – Successfully implemented 75+ enterprise software, hardware, e-commerce, business, and security projects for a variety of industries and a few Fortune 500 and companies.• Product Knowledge – Full Life cycle software development including product SOW, Q&A testing, integration, user documentation and training. All relevant project management software. • Performance – Acknowledged for exceeding goal specific targets and project completion. I pride myself in providing excellent customer service for stakeholders, leaders, and clients. I am always willing to share my time and knowledge to help others achieve their goals. • Accreditations – PMP certification. CSM certification. Program manager certification.• Industry experience – software development, travel/entertainment, digital media, e-commerce, technology, health care, insurance, banking/finance, education, consulting/outsourcing, legal, operations, and aerospace.Career Competencies• Program Management • Project Management • Product Management • PMO Management• IS Risk Management • Analysis • Website and Portal Development • Process Improvement• IT/Business Consulting • eCommerce Management • Implementations • Operations• PMBOK Framework • SDLC • Agile/SCRUMI\'m always looking to grow my personal and professional network. Feel free to connect via LinkedIn or contact me directly at s••••••••@yahoo.com.

Experience

1. Sr Project Management Consultant

   TRANZACT

   Feb 2025 — Present

   Senior individual contributor supporting enterprise HR transformation and Dayforce implementation across a organization.• Led complex HRIS workstreams within multi-module Dayforce implementation (Core HR, Payroll, WFM, Recruiting, Onboarding, Benefits, Reporting)• Served as primary liaison between HR, Payroll, Finance, IT, external consultants, and benefit carriers to drive issue resolution and implementation progress• Supported HR operational transition during divestiture from Willis Towers Watson (WTW), contributing to stabilization of benefits and onboarding processes in a newly independent environment• Coordinated vendor and carrier relationships including UMR, Lincoln Financial, EyeMed, Delta Dental, WEX, and others• Managed structured project governance including risk logs, testing coordination, issue tracking, and executive status reporting• Escalated and resolved system configuration, eligibility, and integration discrepancies impacting employee experience and operational accuracy• Supported go-live planning and post-production stabilization across multiple HR functions• Strengthened reconciliation processes between HRIS data and carrier records• Improved invoice tracking coordination between HR, Accounting, and external vendors• Contributed to AI-enabled documentation and process standardization initiatives within HR operations

Education

• St. Petersburg College

  Certifications:, Digital Video, Computer Crime Related Investigations, Master Webmaster

  1999 — 2004

• University of Tampa

  MS, Technology & Innovation Mgmt Classes

  2004 — 2005

• University of Central Florida

  BA, English- Technical Writing

  1994 — 1997

Skills

• Process Improvement
• Management
• Integration
• Resource Management
• Compliance Management
• Ms Project
• Quality Assurance
• Sharepoint
• Training
• Testing
• Visio
• Requirements Gathering
• Requirements Analysis
• Scrum
• Team Leadership
• IT Audit
• Business Analysis
• Business Process
• Pmo
• Pmp
• Leadership
• Sdlc
• Sap
• Change Management
• Vendor Management
• Project Planning
• Business Process Improvement
• Risk Management
• Information Technology
• Program Management
• Analysis
• Security Audits
• Project Management
• Business Development
• Budgets
• Consulting