Steve Shaw
- Role
- Resource Planning Senior Manager at Cigna Healthcare
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Steve Shaw
Dynamic Workforce Optimization professional with experience gained through working in…
Experience
Resource Planning Senior Manager
Jul 2022 — Present
Leading a team of resource management professionals responsible for forecasting and capacity planning for the contact centers
Education
Oregon State University
Bachelor of Science, Business
1984 — 1988
Skills
- Credit Cards
- Operational Risk Management
- Analytical Skills
- Analysis
- Risk Management
- Banking
- Business Process Improvement
- Staff Supervision
- Staff Management
- Employee Engagement
- Contact Center Operations
- Capacity Planning
- Business Transformation
- Volunteer Management
- Business Analysis
- Financial Services
- Vendor Management
- Staffing Models
- Management
- Customer Experience
- Quality Control
- Analytics
- Call Centers
- Process Improvement
- Call Center
- Contact Centers
- Forecasting
- Contact Management
- Workforce Management
- Speech Analytics
- Contact Center Management
- Strategy
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