Shabana Sharmeen
Customer Service Specialist @Toronto Hydro
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WORK HISTORY
Customer Service Specialist @Toronto Hydro
Toronto, ON, CA
EDUCATION
Seneca
Graduate Certificate Program, Human Resources Management and Services
Bangladesh Institute of Bank Management
Masters, Bank Management 2003
Toronto District School Board
Enhanced Language Training, Finance market in Canada, Financial terminology, Approach to social and behavioral linguistics
Seneca Polytechnic
Certification, Canadian Payroll Compliance & Legislation
Institute of Personnel Management
Post Graduate Diploma, on Human Resources 2009
University of Dhaka
Masters, English Literature
SKILLS
ABOUT SHABANA SHARMEEN
HIGHLIGHTS OF PERSONAL ATTRIBUTES: 11 years’ experience in Customer Service, HR & Administration in Retail Banking & FI, Hospitality & Aviation Sector. Graduate with Honors in English Literature and 2 years of University Studies in Business. Strong Customer Service and Troubleshooting skills combined with Efficient Rapport building ability not only with customers but also within the team. Exceptional telephone Etiquettes and ability to deal with people sensitively and diplomatically. Effective Working skills on MS Office esp. Word, Excel, PowerPoint and emails coupled with superior data entry and typing skills A professional demeanor coupled with strong communication skills (both verbal and written). Self-motivated individual coupled with exceptional problem solving and negotiation skills Superior organizational and time management skills in order to multi-task/prioritize and work under tight timelines and meet multiple deadlines in a detail-oriented and precise manner Experienced in a highly fast paced technical environment and able to research and gather information in a timely fashion Have Volunteered for a Community organization named \"BCCB\" for 5 years and actively associated with their Porfolios of Women Empowerment, Senior Support and Circle of Care for Kids with Special Needs.
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