Shivanshu Sharma

About Shivanshu Sharma

I work at the intersection of sales operations, commercial technology, and business process optimization in the life sciences industry, helping organizations ensure that their commercial platforms and operational workflows effectively support field teams. My experience centers on managing and optimizing CRM and field enablement platforms, ensuring they function as reliable operational systems for sales teams while continuously improving the underlying business processes that support them. I bring a unique blend of commercial operations experience and technology background, allowing me to translate field needs into practical system solutions while maintaining operational stability and regulatory compliance. My work often involves coordinating across Sales, Marketing, Medical, Market Access, Compliance, and IT teams to ensure that technology platforms support both strategic objectives and the practical realities of field engagement.

Experience

1. Manager, Field Enablement Commercial Strategy & Execution

   Alkermes

   Jan 2026 — Present · Waltham, MA, US

   At Alkermes, I manage and optimize the Veeva CRM platform that supports commercial field operations, ensuring the system functions as a reliable operational backbone for sales teams while continuously improving the business processes that support field engagement.My role sits within commercial operations and focuses on aligning field needs, operational workflows, and CRM capabilities to enable effective execution across the commercial organization. This includes overseeing system enhancements, managing platform governance, and ensuring the CRM environment evolves alongside changing business priorities.I work closely with Sales, Marketing, Medical, Compliance, and IT teams to maintain operational stability while driving improvements that enhance field efficiency, reporting accuracy, and overall system usability.Key responsibilities include:CRM platform ownership: Manage the Veeva CRM platform supporting field operations, including system governance, configuration enhancements, user support, and platform optimization.Business process improvement: Identify opportunities to streamline field workflows and operational processes, ensuring CRM capabilities effectively support sales execution and compliance requirements.Enhancement delivery & project coordination: Own and prioritize the CRM enhancement backlog, coordinating cross-functional teams to deliver improvements that support evolving commercial needs.Field enablement & change management: Lead communication, documentation, and training efforts to ensure field teams successfully adopt system updates and operational changes.Operational stability & governance: Maintain SOP documentation, system controls, and platform governance to ensure consistent and compliant use of CRM across the commercial organization.

Education

• Questrom School of Business, Boston University

  Bachelor’s of Science in Business Administration, Management Information Systems, General

Skills

• Linux
• Java
• C#
• C
• Python