Snehal Shah
- Role
- Senior Manager, Technical Account Management at Smartsheet
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Snehal Shah
Throughout my career, I have continuously leveragered my hands-on experience and advanced…
Experience
Senior Manager, Technical Account Management
Jan 2022 — Present
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.\\\\n\\\\nIn this role, I am responsible for the global Technical Account Management (TAM) Organization. I oversee a team of 34 in daily functions, interact with clients as a business advisor to specific Smartsheet customer contacts, providing Premier Services aligned to the customer’s priorities to maximize business value of their Smartsheet investment.\\\\n\\\\nHighlights from this role include:\\\\n• Expertise in managing the Global Technical Account Managers program and team.\\\\n• Proficient in establishing strategic relationships with crucial technical partners in customer organizations, encompassing roles such as IT Directors, CTO, CIO, Line of Business leaders, and technology professionals.\\\\n• Proven experience in serving as a change agent, advocating for transformation and assisting customers in enhancing their IT Maturity, promoting effective use of Smartsheet products, and empowering IT to enhance business operations.\\\\n• Track record of contributing to sustainable growth through collaborations with Services Sales, Success and Consulting teams and other Services personnel to devise strategies that cultivate new opportunities within serviced accounts.\\\\n• Accomplished in partnering with Strategic Relationships Leadership (Sales & Customer Success) to discern client priorities and establish a long-term service delivery strategy that is congruent with their goals.\\\\n• Skilled in developing Technical Account Managers (TAMs) who consistently deliver excellent services across the entire support lifecycle, which includes Service Delivery Planning, Incident Management/Escalations and Proactive Remediation Services.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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