Shikhar Deepakkumar Shah
Sr Technical Support Advisor i @Concentrix
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WORK HISTORY
Sr Technical Support Advisor i @Concentrix
Dartmouth, NS, CA
Demonstrated strong problem-solving, analytical, advanced technical and diagnostic skills, resolving complex software, hardware, and networking issues with 90% of first-call resolution rate.•Kept up to date with new product releases, updates, and high-availability technologies, ensuring accurate and relevant support to customers, and promoting continuous learning and growth.•Actively participated in training and development programs to enhance leadership and management skills.•Provided exceptional technical support to customers via phone, email, and chat channels as first point of contact, resulting in a customer satisfaction rating of over 90%.•Collaborated effectively with team members and cross-functional teams, and developers for the process improvement, contributing to a 10% reduction in customer complaints.•Successfully organized all the interactions and resolutions in the record keeping system for issue tracking.
EDUCATION
Dharmsinh Desai University
BCA - Bachelor of Computer Application
Conestoga College
Ontario College Graduate Certificate
ABOUT SHIKHAR DEEPAKKUMAR SHAH
I am a highly motivated Information Technology Support Specialist Looking for an opportunity to show my strong technical, problem-solving, and analytical skills. I bring over more than 1.5 years of software applications, general hardware components, and network troubleshooting experience, a two-year postgraduate diploma in web development and a 3-year bachelor’s in computer applications.
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