Sandra Ivette Santos Gonzalez

About Sandra Ivette Santos Gonzalez

At Quality Enterprises, steering people operations aligns with a passion for fostering high-performing teams and a commitment to operational excellence. With a focus on personnel management and employee training, our efforts are dedicated to nurturing a culture where continuous improvement is the norm. Our department\'s strategies are crafted to support the company\'s expansion, embracing innovative solutions across utilities, road construction, and beyond. Having served in human resources roles for over a decade, the expertise in management and bilingual communication has been pivotal. In collaboration with our team, we\'ve successfully enhanced team member experiences, ensuring that the legacy of Quality Enterprises evolves with both technological advancements and an expanding geographical footprint. The mission is clear – to empower employees and drive organizational growth through strategic leadership and development.

Experience

1. Team Member Experience Manager

   Clayton

   Sep 2025 — Present · Nashville, NC, US

   Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we\'re actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you\'re in the office, in the field, or on the floor. As a member of our team you\'ll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.Position Summary: Oversees all Team Member Experience (TMX) programs and processes to help the organization achieve its goals of maximizing team member engagement and lowering team member turnover. TMX programs include Recruiting & Hiring, On-Boarding & Orientation, Job Skills Training, Engagement & Retention, Performance Management, Employment Practices, Benefits / Salary Administration, and Payroll/Attendance. Also helps plan and facilitate leadership training for managers, supervisors and team leaders.

Education

• University of Phoenix

  BS/BM, Business Management

  2006 — 2008

• University of Phoenix

  MBA, Accounting

  2009 — 2011

Skills

• Performance Management
• Employee Training
• Benefits Administration
• Human Resources
• Program Management
• Customer Service
• Budgeting
• Volunteering
• Employee Benefits
• Policy
• Career Development
• Hiring
• Deferred Compensation
• Coaching
• Employment Law
• Workforce Planning
• Talent Acquisition
• Change Management
• Strategic Planning
• Employee Relations
• Strategy
• Succession Planning
• Management
• Team Building
• Strategic Leadership
• Training
• Onboarding
• Leadership
• Personnel Management
• Organizational Development
• Payroll
• Benefits
• Budgets
• Recruiting
• Communication