Sakthi Saravanan S

About Sakthi Saravanan S

Hi, I\'m Sakthi, A passionate commerce graduate who thrives on challenges and loves staying ahead of the game. I\'m all about maximising productivity and constantly learning new things. At NatWest Group, I delved deeply into financial operations, handling credit card dispute chargebacks, resolving complex cases, and streamlining processes for greater efficiency. Let’s connect and explore ways to create impact together.

Experience

1. Support Specialist

   Wise

   Jan 2025 — Present · IN

   Serve as a front-line specialist handling complex customer inquiries across email, live chat, and phone, delivering consistent, high-quality support in a fast-paced, high-volume fintech environment.• Resolved intricate cross-border financial queries involving SWIFT transfers, foreign exchange fees, and multi-currency account management, ensuring accurate and timely resolutions in line with Wise\'s compliance standards.• Handled sensitive, high-priority cases involving scams, fraudulent transactions, and unauthorised account access - coordinating with internal teams to safeguard customer funds and data.• Managed escalated cases with a structured, empathetic approach, de-escalating high-tension interactions while driving issues through to full resolution.• Consistently maintained high CSAT scores while operating under high contact volumes across all support channels without compromising resolution quality.

Education

• Ramakrishna Mission Vivekananda College

  Bachelor of Commerce - BCom, Management Information Systems, General

• Sir Sivaswami Kalalaya Senior Secondary School

  High School , Business/Commerce, General